Ditale Outdoors Warranty Policy
Ditale Outdoors takes pride in our products and we stand behind our quality. Ditale Outdoors will replace any piece that's performance in the field has been compromised by a manufacturer's defect for the practical lifespan of the garment. If your Ditale Outdoors product is defective, please request a "Return Authorization Number" below or contact us via email at [email protected].
- Pilling, abrasion, pin holes or other cosmetic wear and tear which does not affect the performance of the product is not covered by the Ditale Outdoors Warranty Policy.
- Rips, punctures, and burns caused by normal field use is not covered by the Ditale Outdoors Warranty Policy.
- Products that shrink or are damaged when laundered outside of the specifications listed in Ditale Outdoors' Care Guide and Washing Instructions are not covered under the Ditale Outdoors Warranty.
- Degradation of elastic, caused by use of scents, scent eliminators (such as sprays, or concentrated oils) or Ozone scent elimination technology is not covered under Ditale Outdoors Warranty Policy.
Ditale Outdoors Warranty Policy is non-transferable and is only applicable to the original purchaser of the product(s) in question. Items purchased second hand or through a third-party do not qualify for warranty exchange. A VALID PROOF OF PURCHASE IS REQUIRED. An RA (Return Authorization) Number is required for all warranty returns. Products that are returned without an RA number or prior authorization will be returned to the customer to the address given at purchase.
WARRANTY REPLACEMENT ITEMS
If your warranty request is approved and the item in question has been discontinued or updated, your replacement item will be sent in a comparable product(s) or an online store credit or Ditale Outdoors Gift Card will be issued for the original purchase price.
WARRANTY REPLACEMENT ITEMS CANNOT BE BACKORDERED. If an online item is approved for a warranty exchange and inventory is unavailable, an online store credit or Ditale Outdoors gift card will be issued for the original purchase price.
WARRANTY AUTHORIZATION AND REPLACEMENT IS AT THE DISCRETION OF DITALE OUTDOORS.